These Terms of Service (“Terms”) govern your access to and use of www.factorialos.com (the “Website”), operated by FactorialOS Labs (“FactorialOS”, “we”, “us”). Use of the FactorialOS product is governed by a separate subscription agreement provided to customers; these Terms cover your use of the marketing website only.
By accessing or using the Website, you agree to be bound by these Terms. If you do not agree, please do not use the Website.
1. Use of the Website
You may access and use the Website for legitimate, lawful purposes — including learning about our products, contacting us for sales inquiries, and reading our publicly-available content. You agree not to:
- Use the Website in any manner that violates applicable law
- Attempt to gain unauthorised access to any part of the Website or its underlying systems
- Interfere with or disrupt the integrity or performance of the Website
- Scrape, crawl, or otherwise extract data in bulk without our prior written consent
- Use the Website to transmit malware, phishing content, or spam
- Misrepresent yourself when communicating with us through the Website
2. Intellectual property
The Website, including all content, copy, graphics, logos, and underlying code, is owned by FactorialOS Labs or our licensors and is protected by Indian and international copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any part of the Website without our prior written permission, except for ordinary browser-cached copies for personal viewing.
The FactorialOS name and logo are trademarks of FactorialOS Labs.
3. Submissions & feedback
If you submit feedback, suggestions, or ideas to us through any channel (form submission, email, conversation), you grant us a perpetual, worldwide, royalty-free licence to use that feedback to improve our products and services, without any obligation to attribute or compensate you.
We are not obligated to keep your submissions confidential unless we have a separate non-disclosure agreement with you.
4. Third-party links
The Website may contain links to third-party websites or services, including our social media accounts and external articles we reference. We do not control these third parties and are not responsible for their content, privacy practices, or terms. Your interactions with them are governed by their own policies.
5. No warranty
The Website is provided on an “as is” and “as available” basis. We make no warranties, express or implied, regarding the Website’s accuracy, completeness, reliability, suitability, or availability for any particular purpose. We do not guarantee uninterrupted access or that the Website will be free of errors or vulnerabilities.
Information on the Website — including pricing examples, feature descriptions, and case-study language — is for general informational purposes only. The terms of any actual engagement with FactorialOS will be set out in a separate written agreement.
6. Limitation of liability
To the maximum extent permitted by applicable law, FactorialOS Labs and its directors, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or business opportunities, arising out of or related to your use of the Website — whether based in contract, tort, or any other legal theory.
7. Indemnification
You agree to indemnify and hold FactorialOS Labs harmless from any claims, damages, liabilities, costs, or expenses (including reasonable legal fees) arising from your breach of these Terms, your violation of applicable law, or your misuse of the Website.
8. Privacy
Your use of the Website is also governed by our Privacy Policy, which is incorporated into these Terms by reference.
9. Changes to these Terms
We may update these Terms from time to time. The “Last updated” date at the top reflects the most recent change. Continued use of the Website after changes are posted constitutes acceptance of the revised Terms.
10. Governing law & jurisdiction
These Terms are governed by the laws of India. Any disputes arising out of or in connection with these Terms or your use of the Website will be subject to the exclusive jurisdiction of the competent courts in India.
11. Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
12. Contact us
For questions about these Terms, contact us at legal@factorialos.com.
FactorialOS Labs, India.