This Privacy Policy explains what personal data FactorialOS Labs (“FactorialOS”, “we”, “us”) collects from visitors to www.factorialos.com, why we collect it, and your rights with respect to that data — including your rights under India’s Digital Personal Data Protection Act, 2023 (“DPDP Act”).
1. Information we collect
We collect personal data in two ways:
Information you give us directly — when you submit our contact or demo-request form, we collect your name, email address, company name, phone number (optional), and any message you choose to share. You provide this data voluntarily.
Information collected automatically — when you visit our website, we and our analytics providers receive standard log data including your IP address, browser type, device type, referring page, pages visited, and timestamps. This is standard for any website you visit.
2. How we use your information
We use the personal data we collect to:
- Respond to your demo requests and sales inquiries
- Send you a tailored proposal or pricing information you have asked for
- Communicate with you about FactorialOS, including following up on conversations you have started
- Understand how our website is used so we can improve it
- Detect and prevent fraud, abuse, and security incidents
- Comply with our legal obligations
We do not sell your personal data to anyone. We do not use your personal data for advertising on third-party platforms.
3. Lawful basis for processing
Under the DPDP Act, we process your personal data on the basis of your consent (when you submit a form or otherwise voluntarily share data with us) and for legitimate uses where applicable under the Act.
4. Sharing your data
We share personal data only with service providers who help us run this website and our sales operations. These typically include:
- A customer relationship management (CRM) provider, where contact form submissions are stored so our team can follow up with you
- A web analytics provider, which helps us understand how visitors use the site
- A cloud hosting provider, which receives standard server-log data when you visit the site
We choose providers that maintain reasonable security practices and only share the minimum data needed for them to perform their service. We may also share personal data when required by law, court order, or to protect our rights or the safety of others.
5. Cookies & tracking
We use a small number of cookies and similar technologies on this website to understand how visitors use the site. You can disable cookies in your browser settings; the website will continue to function.
6. Data retention
We retain personal data submitted through our contact forms for as long as we have an active relationship with you, or as required to comply with our legal obligations. If you ask us to delete your data and there is no legal reason to retain it, we will do so within 30 days of your request.
7. Your rights under the DPDP Act
You have the right to:
- Access the personal data we hold about you
- Correct or update inaccurate personal data
- Request erasure of your personal data, subject to legal exceptions
- Withdraw consent for processing where consent is the basis for processing
- Nominate another individual to exercise these rights in the event of your death or incapacity
- Lodge a complaint with the Data Protection Board of India
To exercise any of these rights, email us at privacy@factorialos.com. We will respond within 30 days.
8. Security
We use reasonable technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, or destruction. No system is perfectly secure, but we work hard to reduce risk: data is transmitted over HTTPS, stored on industry-standard cloud infrastructure, and access within our team is limited on a need-to-know basis.
9. Children’s data
Our website and services are intended for businesses, not children. We do not knowingly collect personal data from anyone under 18 years of age. If you believe a minor has submitted personal data to us, contact us and we will delete it.
10. International transfers
Some of our service providers may store or process data outside India. Where this is the case, we rely on their compliance with applicable cross-border data transfer rules.
11. Changes to this policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page reflects the most recent change. Material changes will be communicated to you via email if we have an active relationship with you.
12. Contact us
For questions about this Privacy Policy or your personal data, contact us at privacy@factorialos.com.
FactorialOS Labs, India.